Shipping Policy
Welcome to Vivella. We understand that getting your items quickly is important to you, so we make every effort to process your order swiftly. Below you will find detailed information about our shipping policies and procedures.
1. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur, and we appreciate your understanding and patience.
2. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
3. Domestic and International Shipping
We offer shipping services both domestically in the US and internationally for our European customers . For international shipping, please note that we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
4. Delivery Estimates
Our standard shipping timeline is 4-15 business days for domestic orders and 7-21 business days for international orders. Please note that these are estimates and actual delivery times may vary.
5. Shipment to P.O. Boxes or APO/FPO Addresses
Vivella also ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
6. Damages
Vivella is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
7. Missing or Lost Packages
In the rare event that your package is lost or missing, please contact us at vivellashop@gmail.com with your order number and tracking information. We will do our best to assist you and ensure your satisfaction.
8. Returns Policy
Our Return Policy provides detailed information about options and procedures for returning your order.
For any further queries regarding our shipping practices or if you require assistance with your order, please do not hesitate to contact us at vivellashop@gmail.com. We are here to ensure that your shopping experience is smooth and satisfactory.
Contact Information
If you have any questions about this Shipping Policy, please contact us at:
Email: vivellashop@gmail.com
Thank you for shopping with Vivella. We appreciate your business and look forward to serving you in the future.